Frequently Asked Questions
Everything you need to know about the ALV Luxe Vault experience.
Are all items sold at ALV Luxe Vault authentic?
Absolutely. Every piece in our collection undergoes a rigorous multi-point authentication process by our in-house experts to ensure 100% authenticity before it is listed.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary based on your location and selected courier.
What is your return policy for luxury goods?
We offer a 14-day return window for most items, provided the security tag remains attached and the item is in its original, unworn condition with all packaging included.
Do you offer payment installations?
Yes, we partner with Klarna and Afterpay to allow you to split your luxury purchase into four interest-free installments, making high-end fashion more accessible.
Can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
How do I know what size to order?
Since luxury sizing varies by designer, we provide detailed measurements and a 'Fit Note' on every product page to help you choose the perfect size.